Orders
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. In select regions, Klarna payments are available.
Please check your spam folder first. If you still haven’t received it, contact us at [email protected], and we’ll resend the confirmation.
Unfortunately, changes cannot be made to an order that has already been processed. To cancel an order, please email [email protected] as soon as possible. If your order has already shipped, we will charge a shipping fee for the cancellation.
Yes, once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can track shipments within Europe and the U.S., but not for some overseas destinations.
For customers within the EU, VAT is calculated based on the destination country. VAT is excluded for business purchases within the EU and all orders outside the EU (except the U.S.). U.S. orders include applicable state sales tax. Shipments outside the EU, UK, and U.S. may incur additional customs fees, for which Remigo is not responsible.
Shipping
We typically process orders within 1-2 business days. Once your order has shipped, you’ll receive a notification with a tracking number.
Shipping costs vary based on your location. To view your shipping cost, add items to your cart, enter your country, and proceed to checkout, where the price will be displayed.
Standard delivery takes 5-7 business days between the EU and the U.S. For international air shipping, delivery is estimated at 7-10 business days; sea shipping times vary.
Please allow 1-2 business days after receiving the shipping confirmation for tracking updates. If there’s still an issue, contact us with your order number.
We partner with major carriers such as DHL, GLS, and FedEx. The carrier depends on your destination.
Orders within Europe and internationally ship from our Ljubljana, Slovenia warehouse. North American orders ship from our Connecticut warehouse.
Yes, we ship worldwide. However, our products contain Li-Ion batteries, which are classified as hazardous goods, which may limit some shipping options. For specific guidance, contact [email protected].
Returns
You can return any product within 30 days of purchase if it’s unused, in its original packaging, and new condition.
Return shipping costs are the customer’s responsibility. Returns from North America should be sent to our U.S. warehouse, while returns from the UK, EU, and other regions go to our Slovenian warehouse.
To start a return or exchange, email [email protected] with your order number, reason for return, and product serial number (located near the tiller bracket). We’ll provide return instructions and recommend using a trackable shipping method.
Every Remigo product undergoes thorough quality control, but in case of an issue, our warranty covers manufacturing or material faults for two years from purchase. Follow the warranty process in the “Warranty Statement” included with your product.