You have the right to return and refund any product purchased from our website within 30 days of placing the order. The product(s) must be unused, in its original package, and still in the same new condition as it was when the item was received. Please note that you will have to pay for the return yourself. If your return is accepted, we will refund you on your original payment method.
Remigo does not offer free returns, the customer will have to cover the return shipping costs. If an item is damaged during transport, Remigo should be contacted within 30 days for information about an exchange. If Remigo receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you.
Please note: If you have purchased a Remigo product elsewhere than our website, through our distributor and dealer network, you have to contact them directly.
How to Make a Return
Please e-mail us at [email protected] and let us know you want to return your product.
Add your order number and receipt. Name the e-mail “Return”
Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days.
Claims
Even though we conduct meticulous quality control, it is still possible for our products to have rare defects. If you discover that your product has a manufacturing or material fault, please contact us at [email protected].
We handle every case individually. During the warranty period, you have the right to make a complaint about manufacturing, or material faults, or faults that have been detected after normal use. If the fault is caused by rough handling, you don’t have the right to make a claim.
How to Make a Claim
Send us an e-mail to [email protected] where you shortly describe the damage and how it occurred
Take images and/or record a short video clip showing the damage/problem
Send everything including your order number to [email protected]
Remember to attach the images in a format of ZIP or JPEG. Please name the e-mail “Claim”
If you require any other information, please don’t hesitate to contact us at [email protected]