FAQ
Shipping & Delivery
Warranty
Return & Refund

Getting started with RemigoOne

Make a first setup, adjust the shaft length, tilt and trim your RemigoOne by watching these short videos

How to - Video Guides

Learn how to keep your Remigo in top shape with these simple, step-by-step videos. From checking the shear pin to replacing anodes and changing the propeller.

Replacement Parts

All replacement parts for RemigoOne outboard series – One and Neo – are listed here.

Downloadables

Find manuals, tech sheets, brochures and other useful resources to help you get the most out of your Remigo. Always up to date and ready for download.

Catalog

Price List

Frequently Asked Questions

Browse our FAQs for quick solutions and helpful tips.

Yes! RemigoOne can run while being charged by any one of our chargers (standard, fast, DC-DC, solar).

Yes, you can charge the battery with solar panels while driving. However, currently max. solar charging power is limited to 400W.

In terms of longevity, we use premium LG cells, rated for 1000 cycles (before they reach 80% of capacity). What this means is that if you’re charging it each day 0% to 100% for 100 days per season, it will last for 10 years before experiencing significant capacity loss. Lifetime of the batteries is affected by many other factors such as storage voltage, temperature, charging speed, cycle depth, etc. Consult the user manual for detailed instructions on how to extract the maximum lifetime from your battery pack.

Yes—as long as your solar panel setup meets the following criteria:

  • Output voltage must be between 20 V and 40 V.
  • Panels must be connected in series.
  • The charger has standard MC4 connectors, compatible with most solar panels.

The Remigo Solar Charger can handle up to 150 W of input power. If your panel setup produces more, that’s perfectly fine—the charger will simply limit the charging speed to 150 W.

For optimal performance, we recommend using a panel rated around 400 W. This ensures full charging speed even in less-than-perfect weather conditions (e.g. light cloud cover).

Electric outboards reach higher torque at lower speeds and higher overall efficiency as compared to ICE (internal combustion engines). Generally the HP numbers in spec sheets of ICE motors refer to the power of the motor. While what actually matters is the power on the prop. With electric motors significantly more of the input power gets to the prop compared to ICE propulsion..  Consequently, a 1kW outboard (if done right 😉) is able to produce comparable thrust as a 3HP gasoline outboard.

Generally, you have 1h at the maximum speed of 5 kts, 3h/15 NM at cruising speed of 3 kts, and 30 NM at 2 kts, although it depends on many factors. Main ones that will determine your range are boat size and weight, drag, wind and waves.

Actually the motors do generate power when the prop is spun. However with the current version the propeller isn’t optimized for this use case and the power output is very low. Currently solar charging is a much more viable solution.

 Yes, in case of a rudder failure, you can  use Remigo as an emergency steering rudder.

At the same power rating (1kW) those two won’t reach the same thrust and speed, because they are optimised for different uses. Trolling motors are intended for fishing – quiet operation, slow, precise movement at very low speeds (hence no sound) in calm, shallow waters, only short bursts of operation. Electric outboards are built for forward propulsion and higher thrust and speed over distance, serving as the main propulsion system for small boats. Those can be used on a calm lake or on moderate waves out in the open.

Main differences are: all-aluminum body instead of plastic housing, integrated battery and cables, so the vitals are safely sealed inside (it is possible to change the battery at our services after it loses capacity, otherwise the pack is rated for 1000 cycles), robust connectors and pins, the outboard is detachable from the bracket, fully portable, easier to handle, and it is the lightest on the market among 1kWs – 12 kg, 14.5kg with the bracket. You have all the shaft lengths in one model, so you don’t need to change the outboard when changing the vessel.

At the moment there is no dedicated external battery for the RemigoOne (we are working on it!). However, RemigoOne can be charged while it is running. All chargers that we offer (standard, fast, DCDC and solar) can be used to top up the charge even during operation. While it can not be charged as fast as it discharges when running at top speed, it can run at around 50% speed indefinitely while using the fast charger. 
Remember, we also offer extension cables for the chargers so they can be safely stored away in the cabin while the remigo is charging on the transom.

At Remigo, we are committed to providing high-quality products. That’s why we offer a warranty to the final purchaser of the RemigoOne outboard motor, ensuring that the product is free from material and manufacturing defects. We are here to help if any issues arise. Please review the following warranty terms to understand what is covered, what isn’t, and how to make a claim.

The Warranty Covers the Following:

Remigo, d.o.o., registered in Stanežiče 27e, 1210 Ljubljana Šentvid, Slovenia, guarantees that the RemigoOne outboard motor will be free from material and manufacturing defects for two years from the date of delivery to the final purchaser. If a defect is found, we will cover the cost of repair for the fault. However, this does not include any additional costs related to the claim, such as towing, telecommunications, accommodation, or loss of income.

Please note that products used commercially or by public authorities are not covered by this two-year warranty. In those cases, only the statutory warranty applies. Warranty claims must be made within six months of discovering a defect.

If a defect occurs, we will decide whether to repair or replace the faulty parts. Please be aware that distributors and dealers authorized to repair Remigo motors cannot make legally binding decisions on our behalf. Also, normal wear and tear and routine servicing are not covered by this warranty.

We reserve the right to reject a warranty claim if:

– The warranty claim was not submitted correctly (see How to Make a Claim below).

– The product was not used according to the instructions provided in the User Manual.

– The safety, operating, and care instructions were not followed.

– The product was altered or modified in any way, or if non-Remigo-approved parts or accessories were used.

– Previous repairs or services were carried out by unauthorized firms, or non-original parts were used (unless it can be proven that these factors did not contribute to the fault).

In addition to this warranty, you also have legal rights under your purchase contract with the dealer, which are unaffected by this warranty.

How to Make a Claim:

To ensure that your warranty claim is handled smoothly, please follow this process:

  1. Contact Us: Before sending any potentially faulty products, you must first contact us by phone, email, or post. Our contact details are available in the user manual and on the webpage. We cannot process products that have been sent to us without prior notification and will refuse such deliveries.
  2. Documentation: When submitting a claim, we need the following documents:

– A copy of the Warranty Certificate which must include the product serial numbers.

– A completed Warranty Form with the relevant serial number, your contact details, and a brief description of the fault.

– Proof of purchase, such as a till receipt or invoice, indicating the purchase date.

  1. Shipping: If you need to ship the product, please note that the Li-ion battery is classified as a UN hazardous item, and shipping must comply with the relevant directives. We recommend using the original Remigo packaging for shipping. If shipping via sea or air, you will also need the Material Safety Data Sheet (MSDS) and UN38.3 certificate, which we can provide upon request.

If the Customer submits a valid warranty claim, Remigo will, at its option:

– repair the product; or

– replace the product.

We are here to help with any questions about the warranty process. Feel free to reach out to us at [email protected] or use the contact information provided on the last page of the user manual.

What Payment Methods Do You Offer?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. In select regions, Klarna payments are available.

I Have Not Received an Order Confirmation.

Please check your spam folder first. If you still haven’t received it, contact us at [email protected], and we’ll resend the confirmation.

Can I Modify or Cancel My Order After It Has Been Placed?

Unfortunately, changes cannot be made to an order that has already been processed. To cancel an order, please email [email protected] as soon as possible. If your order has already shipped, we will charge a shipping fee for the cancellation.

Is It Possible to Track the Status of My Order?

Yes, once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can track shipments within Europe and the U.S., but not for some overseas destinations.

Is Tax/VAT Included in the Purchase Price?

For customers within the EU, VAT is calculated based on the destination country. VAT is excluded for business purchases within the EU and all orders outside the EU (except the U.S.). U.S. orders include applicable state sales tax. Shipments outside the EU, UK, and U.S. may incur additional customs fees, for which Remigo is not responsible.

When Will My Order Be Shipped?

We typically process orders within 1-2 business days. Once your order has shipped, you’ll receive a notification with a tracking number.

How Much Does Shipping Cost?

Shipping costs vary based on your location. To view your shipping cost, add items to your cart, enter your country, and proceed to checkout, where the price will be displayed.

How Long Is the Delivery Time?

Standard delivery takes 5-7 business days between the EU and the U.S. For international air shipping, delivery is estimated at 7-10 business days; sea shipping times vary.

My Tracking Doesn’t Seem to Be Working.

Please allow 1-2 business days after receiving the shipping confirmation for tracking updates. If there’s still an issue, contact us with your order number.

What Shipping Methods Do You Offer?

We partner with major carriers such as DHL, GLS, and FedEx. The carrier depends on your destination.

Where Do You Ship From?

Orders within Europe and internationally ship from our Ljubljana, Slovenia warehouse. North American orders ship from our Connecticut warehouse.

Do You Ship Internationally?

Yes, we ship worldwide. However, our products contain Li-Ion batteries, which are classified as hazardous goods, which may limit some shipping options. For specific guidance, contact [email protected].

Return & Refund

You have the right to return and refund any product purchased from our website within 30 days of placing the order. The product(s) must be unused, in its original package, and still in the same new condition as it was when the item was received. Please note that you will have to pay for the return yourself. If your return is accepted, we will refund you on your original payment method.

Remigo does not offer free returns, the customer will have to cover the return shipping costs. If an item is damaged during transport, Remigo should be contacted within 30 days for information about an exchange. If Remigo receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you.
Please note: If you have purchased a Remigo product elsewhere than our website, through our distributor and dealer network, you have to contact them directly.

How to Make a Return

Please e-mail us at [email protected] and let us know you want to return your product.

Add your order number and receipt. Name the e-mail “Return”

Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days.

Claims

Even though we conduct meticulous quality control, it is still possible for our products to have rare defects. If you discover that your product has a manufacturing or material fault, please contact us at [email protected].
We handle every case individually. During the warranty period, you have the right to make a complaint about manufacturing, or material faults, or faults that have been detected after normal use. If the fault is caused by rough handling, you don’t have the right to make a claim.

How to Make a Claim

Send us an e-mail to [email protected] where you shortly describe the damage and how it occurred
Take images and/or record a short video clip showing the damage/problem

Send everything including your order number to [email protected]

Remember to attach the images in a format of ZIP or JPEG. Please name the e-mail “Claim”

If you require any other information, please don’t hesitate to contact us at [email protected]

What Is Your Return Policy?

You can return any product within 30 days of purchase if it’s unused, in its original packaging, and new condition.

Do You Offer Free Returns?

Return shipping costs are the customer’s responsibility. Returns from North America should be sent to our U.S. warehouse, while returns from the UK, EU, and other regions go to our Slovenian warehouse.

How Do I Create a Return or Exchange?

To start a return or exchange, email [email protected] with your order number, reason for return, and product serial number (located near the tiller bracket). We’ll provide return instructions and recommend using a trackable shipping method.

How Do I Make a Warranty Claim?

Every Remigo product undergoes thorough quality control, but in case of an issue, our warranty covers manufacturing or material faults for two years from purchase. Follow the warranty process in the “Warranty Statement” included with your product.

Do you have any additional technical questions for us?

We are available to answer any questions at [email protected] or by filling out the form below. Do not hesitate to ask us anything! We will try to answer within one working day.